How do I return an item? We offer a written return policy to show that we're committed to your satisfaction with our products.   Return Policy We strive to maintain a fair, but firm, return policy. You, the buyer, should have adequate time to inspect your product upon its arrival. If you're not satisfied with your purchase we can accept a return of any unused item in original factory packaging, which is complete and in original condition. Simply contact us within 10 days of your receipt of the item in order to qualify for a refund. You should include the item number, the date of purchase, and your name and address. We will reply to your request by email and a Return Authorization# (RMA#) will be issued for qualifying returns along with complete instructions on how to ship the item. All items for return must be received by us within 21 days of the date of reciept/30 days of date of purchase. The date of reciept is documented by the shipping carrier through the use of a tracking number. All items will be inspected prior to issue of a refund. Refunds will be issued for the complete product price less shipping and handling unless due to mistake on the part of marinewiz.com. You will not be charged a restocking fee for products returned in new condition. Software, Data Cards & Electronic Charts Please be sure that your new software is compatible with your unit before opening the sealed product packaging. Software cannot be returned once the factory seal has been opened. Damage in Transit Although the vast majority of shipments arrive intact, damage in transit may occur. We want you to be satisfied...If your package appears damaged, don't accept it. Advise the carrier that you refuse the item and have them return it. Let us know that the item arrived damaged and we'll make sure a replacement is sent as soon as possible. In the event a replacement is not available or cannot be provided, you will be offered a complete refund including the shipping cost. In case of concealed damage, the carrier must be notified. Click here for additional information. Failure to notify the carrier and the shipper within 48 hours of the delivery may jeopardize the settlement of a claim. We will not be responsible for replacing items if the damage is not reported in a timely manner. Warranty and/or Service Issues Products which have been used or installed or have been retained by the purchaser beyond the inspection period above no longer qualify for a refund. Products which are in need of warranty replacement or service are the responsibility of the purchaser. All warranty or service issues relating to your purchase should be directed to the manufacturer.